Terms and Conditions

1. General Information

The Soft Goat offers handmade skincare products including lotions, body oils, soaps, bath tea bags, and other bath and body products. All products are intended for external use only.

By using this website or purchasing our products, you agree to comply with these terms.

2. Product Information

We strive to provide accurate descriptions of all products. However, because our products are handmade:

Colors and textures may vary slightly.
Ingredients and scents may vary by batch.
Product images are for representation purposes.

If you have allergies or sensitive skin, please review the ingredient list before use.

3. Skin Sensitivity & Allergies

Our products may contain natural ingredients such as:

Goat milk
Fragrance oils
Botanical extracts

We recommend performing a patch test before full use.

The Soft Goat is not responsible for allergic reactions, skin sensitivities, or misuse of products.

Discontinue use if irritation occurs.

4. FDA Disclaimer

Our products and statements have not been evaluated by the U.S. Food and Drug Administration (FDA).

The Soft Goat products are not intended to diagnose, treat, cure, or prevent any disease.

5. Orders & Payments

All orders must be paid in full before shipping.

We accept payments through secure payment providers available on our website.

Prices are subject to change without notice.

6. Shipping Policy

Processing time for orders is typically 3–7 business days, unless otherwise stated.

Shipping times depend on the carrier and destination. The Soft Goat is not responsible for delays caused by shipping carriers.

Please ensure your shipping address is correct when placing your order.

7. Returns & Refunds

Due to the nature of skincare and hygiene products:

All sales are final.

We do not accept returns or exchanges for used products.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue.

8. Product Storage

To maintain quality:

Store products in a cool, dry place
Avoid direct sunlight
Keep water out of containers when possible

Because products contain natural ingredients, shelf life may vary.

9. Intellectual Property

All branding, product names, logos, images, and content on this website are the property of The Soft Goat and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

The Soft Goat shall not be held liable for:

Allergic reactions
Misuse of products
Indirect or incidental damages related to product use

By purchasing, you agree to use products at your own discretion.

11. Changes to Terms

The Soft Goat reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of our website or products constitutes acceptance of the updated terms.

12. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

The Soft Goat

Website: www.thesoftgoat.net

Email: itarted12@gmail.com

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